Frequently Asked Questions (FAQs) Regarding Billing
- When is payment of my bill expected?
Co-payments are due to be paid at the time of service. Upon receipt
of your billing statement, payment is expected within 30 days of the
billing date shown on your statement.
- What options do I have to pay my bill?
Payment can be made by cash, in-state check, or credit card (Master
Card, VISA, American Express). Payment can be made:
a. In person at our Health Center,
b. By mail: use the return envelope that came with your billing statement,
c. By phone: credit card payment can be taken by calling the Health
- I have received a number of bills and can't figure out why?
Your visit to The Queen's Health Care Centers may result in billing
from various service providers depending on the type of services you
were referred for and may include billing for professional and/or
- Why do I receive a bill when I have insurance?
Many insurance companies have co-payments, deductibles or out of pocket
expenses (not covered by your insurance plan) for which you are responsible.
You may also receive a bill if your insurance company does not process
your claim by their due date or if they deny coverage of services
performed. If you have questions about why your insurance did not
pay a portion or all of your claim, you should contact your insurance
- What is the Explanation of Benefits (EOB) statement?
The EOB is a statement showing a detailed listing of how your insurance
company processed your claim. An EOB is mailed by your insurance company
directly to you.
- Can I still be seen if I don't have any medical insurance?
Yes. You will be expected to pay in full at the end of your visit.
- I still have questions about my billing statement and would like
to talk with someone. Whom can I call?
The Queen's Health Care Centers contracts with Pacific Management Services (PMS) to do its'
billing. If you should have questions about your account or statement,
call Pacific Management Services (PMS) at 808-524-5247 (Monday - Friday: 0800-1630). To expedite
your call, have your billing statement and EOB ready to address your